WipeDocSMS

WipeDocSMS

Refund Policy

If a number doesn't do the job you paid for, you should get your money back without a fight. Here is exactly how it works.

Last updated: 3 November 2026

Needs your decision before this goes live

  • The claim window you're comfortable with — this draft says tell us within 7 days.
  • Whether deposits can go back to the original card or bank, or only into the wallet.
  • Your reply-time promise — this draft says we answer within 24 hours and settle within 3 working days.
  • Whether eSIM data and number rentals follow the same rule or have their own.

What we refund

  • No code arrived before the number's window closed.
  • The number we gave you never worked for the service you bought.
  • We made a mistake — you were charged twice, or charged for the wrong service.

What we don't refund

  • A code that did arrive and you used, or chose not to use.
  • You picked the wrong country or service and the number worked as it should.
  • You asked the app for its code after the number's window had already closed.

How the money comes back

Refunds go back into your WipeDocSMS wallet at the same amount you were charged, and appear in your transaction history marked as a refund. That means you can spend it on the next number straight away. Money that was never spent stays in your wallet.

Tell us in time

Let us know within 7 days of the order. After that it becomes hard for us to check what happened with the number, so we may not be able to help.

Money still sitting in your wallet

Wallet money is meant to be spent on numbers, eSIM data and rentals. If you want a deposit sent back to your card or bank instead, tell us — we look at each case on its own.

How to ask

Open the order and press Contact customer care, message us on Telegram @Wipedocsms, or send a complaint from your account. Please include the order so we can find it quickly.

How long it takes

We aim to reply within 24 hours and settle approved refunds within 3 working days. You'll see the refund in your transaction history the moment it lands.

Questions about this page

Message us on Telegram @Wipedocsms, or send a complaint from your account. Support & complaints

WipeDocSMS — virtual numbers for SMS verification.