Privacy Policy

• Your email address — to sign you in, reset your password and tell you about your orders.
• Your username — the handle shown instead of your email.
• Your wallet and ledger — balance, deposits, purchases and refunds.
• Your orders — the service, country, price, the number we gave you and the codes that arrived.
• Complaints you send — the message, any order reference and our reply.

We do not see or keep your card number, expiry date, CVV or bank login. Payments are handled by our payment provider, and we only keep the payment's reference and result. We do not keep supplier passwords or API keys in the customer database, and we never store your password as plain text.

Your wallet, orders, deposits and complaints are readable by you alone — the database is configured to refuse any request for another customer's rows. Our team can see order and complaint records when we need to answer a complaint, fix a problem, or handle a refund.

• Korapay — takes your deposit and confirms it succeeded.
• Telegram — if you start a support chat with us, the conversation happens there.
• Our number supplier — when purchasing is switched on, the number we book for you comes from a supplier.

We save small settings in your browser so the site feels the same next time: your dark or light mode, whether your balance is hidden, and (for our team) which customer's view you are looking at. You can clear these at any time in your browser settings.

We keep your account and order records while your account is open, and complaint threads until the problem is resolved and for a short time afterwards in case you come back to it.

The site is served over HTTPS, your password is checked against an encrypted copy, money can only be moved by our own database functions (never by a direct edit), and admin rights are checked on the server every time.

You can change your username in Settings, reset your password by email, and ask us to close your account and delete your data. If a record has to stay for accounting or dispute reasons, we'll tell you why.

Message customer care on Telegram @Wipedocsms, or email the address above and say you want to see, correct or delete your data.